Teampel (TP) is usually revised every season. Users can usually enjoy the latest version of Teampel through upgrade. The following provides a Teampel upgrade guide for IT staff of organizations and enterprises.

When upgrading, Teampel service will be interrupted for about 30 minutes (depending on the size, type, and specifications of your database). It is recommended to broadcast before the upgrade and proceed during the off-peak period.

Teampel is divided into "Server" and "Client ", and Teampel Server can be divided into SQLite, MySQL (Windows or Linux) and SQL Server based on the database used. The server schema is as follows:

• Server: install Teampel Server update package
  • SQLite
  • MySQL (Windows or Linux)
  • SQL Server
• Client: upload Teampel Client update package to the management system

Teampel upgrade process can be divided into three steps:

*During the upgrade, if you got an error message or the update fails, don't worry. Take a screenshot of the error message and write to support@teampel.com or call 02-2833-9800, we will assist you.

1. Download the update package on the official website

Download the latest Teampel (it is recommended to regularly visit Teampel official website to get the latest version information).

2. Upgrade Teampel Server

► SQLite

• Stop Teampel Server
  1. Select "Start" > "All Programs" > "Teampel" > "Teamamp Server Shutdown", or double-click "Teampel Server Shutdown" on desktop.
      
• Backup the data for SQLite and Teampel Server (if you don't do regular backup, it is recommended to backup while upgrading)
   
• Upgrad Teampel Server
  1. Double-click the downloaded latest Teampel Server update package to run and complete the installation.

► MySQL_Windows

• Stop Teampel Server (Windows)
  1. Select "Start" > "All Programs" > "Teampel" > "Teamamp Server Shutdown", or double-click "Teampel Server Shutdown" on desktop.
      

• Backup the data for MySQL and Teampel Server (if you don't do regular backup, it is recommended to backup while upgrading)
   
• Upgrad Teampel Server
  1. Double-click the downloaded latest Teampel Server update package to run and complete the installation.

► MySQL_Linux

• Stop Teampel Server (Linux)
  1. Enter # ./service.sh stop (Stop all Teampel services)
      
• Backup the data for MySQL and Teampel Server (if you don't do regular backup, it is recommended to backup while upgrading)
   
• Upgrad Teampel Server
  1. Move the update package to the directory where the Teampel folder is located;
      
  2. Use the following command to extract (use the actual update package name to replace the red part):
     tar xvzf ./ teampelxxxx.tar.gz
      
  3. Run the following commands:
     cd teampel
     ./service.sh config
      
  4. Start Teampel Server:
     cd teampel
     ./service.sh start

► SQLServer

• Stop service: run [Install path]/bin/teampel_stop.bat or double-click "Teampel Server Shutdown" on desktop;
   

• Backup the data for SQLServer and Teampel Server (if you don't do regular backup, it is recommended to backup while upgrading)

• Upgrad Teampel Server
  Double-click the downloaded latest Teampel Server update package to run and complete the installation.

3. Upload Teampel Client update package to the management system

The administrator uploads Client update package to "Upgrade" in Teampel management system. When a user signs in, it automatically detects whether there is an update package and will prompt the user whether to install it.

* During the upgrade, if you got an error message or the update fails, don't worry. Take a screenshot of the error message and write to support@teampel.com or call 02-2833-9800, we will assist you.

* If you have any questions during non-working hours, or need to restore Teampel communication function immediately. After removing the upgraded version of the new Teampel server software in "Apps & features", you can install the previous version back so that users can continue to use Teampel service.
 

* Warning: do not manually delete the Teampel folder, which may cause the loss of the database files!