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General and others
Web Page Not Displayed Correctly
Typically happens to IE browsers, please refer to the following steps for solution: 1. Select "Tools" > "Internet options", to open the Internet Options window. 2. Select "Security" > "Trusted si...
Reboot cause Teampel services to stop
Teampel Server will not automatically restart after rebooting the server. There are two ways to start your Teampel Server: 1. We recommend using applications to start/stop services because it has bet...
Why can the Teampel clients on Teampel server sign in, but the Teampel clients on other computers in the local area network (LAN) cannot?
1) The Teampel server network card must be a fixed IP address assigned manually, and does not support obtaining IP address automatically. 2) Please make sure that the IP addresses of the other comput...
What can I do if the Teampel mobile client can not receive the Push notification?
All mobile clients (both Android and iOS) cannot receive push notifications: Check if the Push service is enabled on Teampel Server. The default is disabled. Tip: if it is not enabled, please go...
After signging to Teampel client, I can receive and send messages, but I can't download and upload files. What should I do?
1. On the Teampel server, in Windows Task Manager (Ctrl+Shift+Esc) > "Details", check if the Teampel FileServer (GaaihoFileSvr.exe) service is enabled  If it is enabled, please continue with the st...
How can I view my SQL version of Teampel Server?
What if you forgot your SQL version of Teampel Server? Don't worry! Go to "Teampel Management System" > "Home" > "Server Version" Or Go to the Server machine and click C Drive > Program ...
How can I modify the file save path for Teampel Server?
 To modify the file save path in Teampel Server: 1) Open the Teampel Server installation path/bin/GaaihoSvrSetting.xml file; 2) Modify the value of the datapath parameter in the file Svr section. ...
Receives “Security Alert” “Your current security settings do not allow this file to be downloaded” when downloading a file from IE browser (Windows Server)
Often happens at first time login to Windows Server after installation. When downloading a file on IE, a “Security Alert” “Your current security settings do not allow this file to be downloaded” appea...

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